City Opera House

Events Directions

Box Office Information

Box Office hours are Monday through Friday from 10am to 5pm. Here you can find out everything about the Box Office from how to contact us to ticket buying procedures.

How do I contact the Box Office?

By Phone:
Call the Box Office at (231) 941-8082.
Monday - Friday 10am-5pm. Please call the Box office for summer hours.

By Email:
boxoffice@cityoperahouse.org

In Person:
Monday - Friday 10am-5pm. The Box Office is located inside the City Opera House at 106 E. Front Street. On show nights the Box Office will stay open 1/2 hour past start time.

**On Saturdays and Sundays with performances, the Box Office will open 1 hour prior to the performance and will remain open 1/2 hour past start time. For Children's Performances the Box Office will open 1/2 hour prior to the performance and will remain open 1/2 hour past start time.

How do I order tickets?

4 Ways to Buy Tickets

1. Pick your seat

Using the same "real time" seating map that we do here in the Box Office, patrons can choose their own seats at cityoperahouse.org's online Box Office. This is the only true way to actually pick your own seat in your favorite row or section. Use this real time industry leading tool to find the perfect seat for you 24 hours a day, 7 days a week. You can pick them up here or we can mail them to you (free of charge), it's your choice. There is a per ticket fee for this option.

2. Speak with an experienced representative

If you don't like the Internet, or you just want to speak to someone who knows the theatre, you can call us at (231) 941-8082 and let one of our operators help you with your purchase. All of our operators have attended performances in our theatre and we know our theatre! The call center is open Monday - Friday from 10am-5pm. You can pick them up here or we can mail them to you (free of charge), it's your choice. There is a per-order charge for this option.

3. Pay us a visit

If you want some face-to-face service, you can visit us at the Box Office (The Box Office is located inside the City Opera House at 106 E. Front Street.) Regular box office hours are 10am-5pm Monday-Friday.

4. Group sales

Call (231) 941-8082 extension 201 to learn more or book your group today.

Ticketing Consumer Alert

City Opera House does NOT use ticket resellers. Tickets should be purchased through the options noted above. View this Consumer Alert for further details.

Is there a limit to the number of tickets I can buy?

Purchase Limits

Yes. When purchasing tickets from The City Opera House, you may limited to a specific number of tickets for each event. This limit is included on the unique event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices and reselling. Ticket limits vary depending on the event or the anticipated demand for the event.

How do I buy gift certificates?

Gift Certificates can be purchased over the phone or at the Box Office window. Gift Certificates can only be redeemed at the Box Office window. Unfortunately The City Opera House Box Office cannot hold tickets unpaid until the Gift Certificate is presented. In addition, tickets purchased on the Internet with credit card cannot be "reversed" by crediting the charge card and using the Gift Certificate after the sale.

How will my tickets be delivered?

There are two methods of receiving tickets:

Have your tickets mailed.

If you select MAIL as the delivery method on-line your tickets will be mailed to you the next business day via U.S postal mail. Tickets usually arrive within 5-7 business days of your order. If you are ordering tickets within 7 days of the selected event, your tickets will be held at the Box Office for pick-up the next business day up to the night of the show. For pick-up the night of show, go to the "Will Call" window. There is no cost for having your tickets mailed to you.

Pick up your tickets at "Will Call"

Will Call is offered when standard U.S postal mail is no longer available, this is typically 7 business days prior to the selected event or if we are holding student discounted tickets for student ID verification. For pick-up the night of show, go to the "Will Call" window.

Ticket costs explained

Ticket Face Value

The face value is the actual advertised cost of the ticket. Ticket prices are determined by the presenter, promoter or artist directly. The City Opera House Box Office does not determine ticket prices. The revenue generated by the face-value either goes to the promoter or artist directly or goes to the presenter to cover the expenses of the event.

Facility Fee

Beginning with 2016-2017 Season the facility fee increases from $2 to $2.50.

There is a $2.50 per ticket facility fee assessed to every ticket purchased to an event held at The City Opera House. Unlike the face value, revenues generated by the facility fee directly funds building maintenance, general upkeep and improvements. The facility fee is in addition to any Internet, Phone, or Group Sale fee.

Internet Service Fees

At The City Opera House Box Office we want your ability to purchase tickets to be simple, easy and convenient. The Internet Service Fee covers costs that allow The City Opera House Box Office to provide the latest Internet ticketing technology, that allows you to select your own seat, 24 hours a day, 7 days a week from the comfort of your home or office. The Internet Service Fees are based on the face value of the ticket as follows.

Ticket Price Internet Service Fee
$00.00-$19.99 $2.00
$20.00-$29.99 $3.00
$30.00-$39.99 $4.00
$40.00-$49.99 $5.00
$50.00-$59.99 $6.00
$60.00+ $7.00

Phone Processing Fee

Because we still believe in live customer service representatives, The City Opera House Box Office has a community staffed call center. A $5.00 phone processing fee is assessed on a per-order basis regardless of the number of tickets or number of performances purchased. The $5.00 per order fee goes right back to the call center for operating costs.

Group Sales Order Fee

There is a $7.00 per-order-fee for all group sales orders of 20 or more

What happens if an event is rescheduled or canceled?

As soon as The City Opera House is notified of a cancelled event by an artist or an artist representative, we immediately notify all original ticket purchasers by email or U.S. Mail (time permitting.) For events that are cancelled and NOT rescheduled, you may not have to return the tickets and the refund is usually processed by the method of payment you originally used. Refunds will be issued to the patron who purchased the ticket, which may not be the actual ticket holder. If an event is rescheduled, you will have the option of receiving a refund or getting tickets to the rescheduled date. In both cases, you will need to return tickets to the Box Office in order to finalize the transaction. When an event cancels or reschedules, it is always best to keep your tickets until you actually receive the refund or new tickets. Your ticket is your receipt.

What do I do if my tickets are lost of stolen?

If your tickets are lost or stolen, please contact The City Opera House Box office by phone—(231) 941-8082—immediately. In most cases, we can issue a "seat voucher" for the seats that you originally purchased. For security purposes, we cannot mail or reissue "seat vouchers." Seat Vouchers over-ride regular tickets if both were to show up the night of the event.

Can I exchange or return my tickets?

All sales are final and non-refundable. However, if you have tickets to an event that has multiple performances AND the performance that you have tickets for has not passed, you can exchange them for another performance on a different date or time.

For example, you can exchange your tickets for a Saturday performance to a Tuesday performance of the same show. You cannot exchange your tickets for one show for tickets to another show.

We can only do this if we have the original ticket at the time of exchange. Exchanges can only happen at the Box Office windows. We cannot hold tickets for an exchange. There is no charge for exchanges.

What information does the box office collect?

The City Opera House Box Office collects contact information from all patrons to ensure the highest quality customer service and communication. We use this information for 3 basic purposes:

  1. Mailing tickets, season brochures and new show announcements.
  2. Our credit card processor requires that the street numbers and zip code of the credit card being used matches the billing address of that card for security purposes.
  3. If important information regarding a show that you purchased presents itself (e.g., cancellations, rescheduling, etc.), we want to communicate that to you as soon as we can.

The City Opera House Box Office does not share customer information.

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