City Opera House

Events Directions

Box Office Information

Box Office hours are Monday through Friday from 10am to 5pm. Here you can find out everything about the Box Office from how to contact us to ticket buying procedures.

How do I contact the Box Office?

Box Office Hours:
Monday-Friday 10am-5pm

Additional hours on event days:

By Phone:
(231) 941-8082

By Email:
boxoffice@cityoperahouse.org

In Person:
106 E. Front Street, Traverse City, MI  49685


Seating Map

Consumer Alert Regarding Ticket Purchasing

How do I order tickets?

4 Ways to Buy Tickets

1. Pick your seat

Using the same "real time" seating map that we do here in the Box Office, patrons can choose their own seats at cityoperahouse.org's online Box Office. This is the only true way to actually pick your own seat in your favorite row or section. Use this real time industry leading tool to find the perfect seat for you 24 hours a day, 7 days a week. You can pick them up here or we can mail them to you (free of charge), it's your choice. There is a per ticket fee for this option.

2. Speak with an experienced representative

If you don't like the Internet, or you just want to speak to someone who knows the theatre, you can call us at (231) 941-8082 and let one of our operators help you with your purchase. All of our operators have attended performances in our theatre and we know our theatre! The call center is open Monday - Friday from 10am-5pm. You can pick them up here or we can mail them to you (free of charge), it's your choice. There is a per-order charge for this option.

3. Pay us a visit

If you want some face-to-face service, you can visit us at the Box Office (The Box Office is located inside City Opera House at 106 E. Front Street.) Regular box office hours are 10am-5pm Monday-Friday.

4. Group sales

Call (231) 941-8082 extension 201 to learn more or book your group today.

Ticketing Consumer Alert

City Opera House does NOT use ticket resellers. Tickets should be purchased through the options noted above. View this Consumer Alert for further details.

Is there a limit to the number of tickets I can buy?

Purchase Limits

Yes. When purchasing tickets from City Opera House, you may limited to a specific number of tickets for each event. This limit is included on the unique event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices and reselling. Ticket limits vary depending on the event or the anticipated demand for the event.

How do I buy gift certificates?

Gift Certificates can be purchased over the phone or at the Box Office window. Gift Certificates can only be redeemed at the Box Office window. Unfortunately the City Opera House Box Office cannot hold tickets unpaid until the Gift Certificate is presented. In addition, tickets purchased on the Internet with credit card cannot be "reversed" by crediting the charge card and using the Gift Certificate after the sale.

How will my tickets be delivered?

There are two methods of receiving tickets:

Have your tickets mailed.

If you select MAIL as the delivery method on-line your tickets will be mailed to you the next business day via U.S postal mail. Tickets usually arrive within 5-7 business days of your order. If you are ordering tickets within 7 days of the selected event, your tickets will be held at the Box Office for pick-up the next business day up to the night of the show. For pick-up the night of show, go to the "Will Call" window. There is no cost for having your tickets mailed to you.

Pick up your tickets at "Will Call"

Will Call is offered when standard U.S postal mail is no longer available. This is typically 7 business days prior to the selected event or if we are holding student discounted tickets for student ID verification. For pick-up the night of show, go to the "Will Call" window.

Ticket costs explained

Ticket Face Value

The face value is the actual advertised cost of the ticket. Ticket prices are determined by the presenter, promoter or artist directly. The City Opera House Box Office does not determine ticket prices. The revenue generated by the face-value either goes to the promoter or artist directly or goes to the presenter to cover the expenses of the event.

Facility Fee

Beginning with 2018-2019 Season the facility fee increases from $2.50 to $3.00.

There is a $3.00 per ticket facility fee assessed to every ticket purchased to an event held at City Opera House. Unlike the face value, revenues generated by the facility fee directly funds building maintenance, general upkeep and improvements. The facility fee is in addition to any Internet, Phone, or Group Sale fee.

Internet Service Fees

At the City Opera House Box Office we want your ability to purchase tickets to be simple, easy and convenient. The Internet Service Fee covers costs that allow the City Opera House Box Office to provide the latest Internet ticketing technology, that allows you to select your own seat, 24 hours a day, 7 days a week from the comfort of your home or office. The Internet Service Fees are based on the face value of the ticket as follows.

Ticket Price Internet Service Fee
$00.00-$19.99 $2.50
$20.00-$29.99 $3.50
$30.00-$39.99 $4.50
$40.00-$49.99 $5.50
$50.00-$59.99 $6.50
$60.00+ $7.50

Phone Processing Fee

Because we still believe in live customer service representatives, the City Opera House Box Office has a community staffed call center. A $5.00 phone processing fee is assessed on a per-order basis regardless of the number of tickets or number of performances purchased. The $5.00 per order fee goes right back to the call center for operating costs.

Group Sales Order Fee

There is a $7.00 per-order-fee for all group sales orders of 10 or more

What happens if an event is rescheduled or canceled?

When City Opera House is notified of a canceled event, the Box Office notifies all ticket purchasers promptly by email or U.S. mail (time permitting).

For canceled events that are not rescheduledrefunds will be issued to the patron who purchased the ticket/s, which may not be the actual ticket holder, and processed by the method of payment originally used. The ticket/s do not have to be returned in order for a refund to be processed. It is always best to keep the tickets until a refund is receive. Your ticket is your receipt.

For canceled events that are rescheduled, the ticket purchaser has the option of attending the event at the rescheduled date or receiving a refund by returning the tickets to the Box Office. If you will attend the event at the rescheduled date, simply present your original tickets at the rescheduled date. If you would like a refund, contact the Box Office at 231.941.8082 for instructions or mail your original tickets with an explanation and contact information to City Opera House Attn: Box Office 106 E. Front St, Traverse City, MI 49684.

How do ticket holders inquire if an event is canceled?

Patrons may call the Box Office at 231-941-8082, Monday-Friday from 10am-5pm. In the event the Box Office is unattended, updates to the event will be noted at the start of the Box Office message and the Cityoperahouse.org event page will be updated to reflect any changes.

Please note, if an event is cancelled, ticket purchasers will be notified promptly via email or phone call.

Inclement Weather Policy

Events will take place as scheduled unless the artist(s) or presenter decide to cancel or the State Police issue a statement to stay off the roads. 

Tickets are non-refundable in most cases unless one of the above situations occurs.

What do I do if my tickets are lost of stolen?

If your tickets are lost or stolen, please contact the City Opera House Box office by phone—(231) 941-8082—immediately. In most cases, we can issue a "seat voucher" for the seats that you originally purchased. For security purposes, we cannot mail or reissue "seat vouchers." Seat Vouchers over-ride regular tickets if both were to show up the night of the event.

Can I exchange or return my tickets?

All sales are final and non-refundable. However, if you have tickets to an event that has multiple performances AND the performance that you have tickets for has not passed, you can exchange them for another performance on a different date or time.

For example, you can exchange your tickets for a Saturday performance to a Tuesday performance of the same show. You cannot exchange your tickets for one show for tickets to another show.

We can only do this if we have the original ticket at the time of exchange. Exchanges can only happen at the Box Office windows. We cannot hold tickets for an exchange. There is no charge for exchanges.

What information does the box office collect?

The City Opera House Box Office collects contact information from all patrons to ensure the highest quality customer service and communication. We use this information for 3 basic purposes:

  1. Communicating to patrons about tickets, season brochures and new show announcements.
  2. Fulfilling our credit card processor requirement that the street numbers and zip code of the credit card being used matches the billing address of that card for security purposes.
  3. Communicating important information quickly regarding changes in an event purchase (e.g., cancellations, rescheduling, etc.).

The City Opera House Box Office does not share customer information.

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