How do I contact the Box Office?
We are at your service Monday-Friday 10am-5pm
By phone: (231) 941-8082 ext. 201
In person: 106 E. Front Street, Traverse City, MI 49684
Mail to: PO Box 952, Traverse City, MI 49684
By Email: firstname.lastname@example.org
Please allow 24 hours for a reply. Email is not monitored after business hours.
In addition, on event days the Box Office is open:
- One hour prior to show time and 30 minutes after show starts.
- Children Performances: 30 minutes prior to show time and 30 minutes after show starts.
How do I purchase tickets?
Tickets are available at CityOperaHouse.org/events any time, 24/7.
2. By Phone
(231) 941-8082 ext. 201, Monday through Friday, 10am-5pm.
3. In Person
Stop by the Box Office, 106 E. Front St, Traverse City, Michigan, 49684, Monday through Friday 10am-5pm.
Attention ticket buyers: Consumer Alert Regarding Ticket Purchasing
Is there a limit to the number of tickets I can buy?
When purchasing tickets from City Opera House, you may be limited to a specific number of tickets for each event. This limit is included on the event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices and reselling. Ticket limits vary depending on the event or the anticipated demand for the event.
How do I purchase group tickets?
Please call the Box Office at (231) 941-8082 ext. 201. The City Opera House staff will ensure your group outing is a memorable one. From the moment you pick up the phone to the final standing ovation, your experience at the City Opera House will be orchestrated to ensure a flawless experience. Plus, groups of 10 or more save 10%.
How do I purchase student and youth tickets?
With a mission to serve and a passion for the arts, many City Opera House events offer student/youth pricing. Please view the individual event pages to determine availability and pricing. The Performing Arts at City Opera House series presented by City Opera House offers a $15 student ticket for ages 5-18.
Interested in bringing a group of students? Please call the Box Office at (231) 941-8082 ext. 201 and we’ll help seat you together and assist with ticketing.
What is the policy on young children at events?
Everyone attending a City Opera House performance must have a ticket regardless of age, unless otherwise specified. To ensure optimum enjoyment for all patrons, we recommend that children under the age of 5 not attend the adult performances. Ushers may ask families with children who are noisy or disruptive to leave the theatre and continue watching on the lobby monitor.
Our family shows offer a great introduction to the performing arts, theater etiquette and more. These shows are often shorter and may include an educational component such as a “Talk Back” with the actors or study guide.
When in doubt, please contact our Box Office for information that will allow you to make your own decision regarding age appropriateness.
How do request special seating or services?
Please contact the Box Office at the time of your ticket purchase if you require special seating such as accessible seats, companion seats, sign interpreters. We’ll do our best!
Assisted Listening Devices: SoundMate™ headsets are available from the box office.
How do I learn about upcoming events and promotions?
Join the City Opera House eClub to receive early notice on new shows, special offers and advance ticket opportunities for the best seats before the general public. It is free to be a friend of City Opera House.
How do I buy gift certificates?
Gift certificates are available by phone or at the Box Office. Gift certificates must be redeemed in person at the Box Office.
Gift certificates are available in any denomination and may be redeemed toward any event held at City Opera House. Example: Performing Arts at City Opera House shows, National Writers Series, SwingShift and the Stars. There is no handling fee or expiration date. Gift certificates can be mailed to the purchaser or gift recipient.
What happens if an event is rescheduled or canceled?
In the event a performance is canceled or rescheduled, the Box Office notifies all ticket purchasers promptly by email, phone or U.S. mail (time permitting). Updates are also posted on Facebook.
For canceled events that are not rescheduled, refunds will be issued to the patron who purchased the ticket/s, which may not be the actual ticket holder, and processed by the method of payment originally used. The ticket/s do not have to be returned in order for a refund to be processed. It is always best to keep the tickets until a refund is received. Your ticket is your receipt.
For canceled events that are rescheduled, the ticket purchaser has the option of attending the event at the rescheduled date or receiving a refund by returning the tickets to the Box Office. Refunds are time sensitive. Final refund dates are communicated via email or letter. If you will attend the event at the rescheduled date, simply present your original tickets at the rescheduled date. If you would like a refund, contact the Box Office at (231) 941-8082 ext. 201 for instructions or mail your original tickets with an explanation and contact information to City Opera House Attn: Box Office 106 E. Front St, Traverse City, MI 49684.
How do ticket holders inquire if an event is canceled?
City Opera House will contact ticket holders promptly if an event is canceled or rescheduled. If additional information is needed, ticket holders may call the Box Office at (231) 941-8082 ext. 201, Monday-Friday from 10am-5pm. In the event the Box Office is unattended, please leave a message.
What do I do if my tickets are lost or stolen?
If your tickets are lost or stolen, please contact the City Opera House Box office by phone promptly. In most cases, a seat voucher may be issued for the seats originally purchased. For security purposes, we cannot mail seat vouchers or reissue printed tickets.
In the event two parties present original tickets and vouchers in tandem at the event, the seat vouchers will be honored. Seat vouchers override regular tickets.
Can I exchange or return my tickets?
All sales are final and non-refundable. Tickets may not be exchanged for a different event.
In the event you have tickets to a show that has multiple performances and the performance for which you have tickets for has not passed, you may exchange them for the same event on a different date or time if seats are available and of equal value.
Understanding Ticketing Fees
City Opera House strives to keep ticketing low and accessible. Our ticketing fees are based on industry standards and the cost to do business in today’s on-demand world. We offer several ways to purchase tickets. Fees are assessed differently for each. Our dynamic purchase platform allows each patron to evaluate what is best for their needs. We are proud to offer a live, in-house Box Office team with deep industry knowledge and a commitment to customer service.
A $3.00 facility fee is applied to each ticket.
Unlike the face value, revenue generated by the facility fee directly funds building maintenance, general upkeep and improvements. Along with the facility fee, internet, phone, or group sales fees may be assessed.
Box Office Walk-Up Fees
We love to serve our patrons in person. The service fee is waived on tickets purchased in person at the Box Office window. Please note, the facility fee is not waived.
Internet Service Fees
Internet service fees are assigned based on your order total and help offset the cost of offering 24/7 ticketing services to a busy, mobile world. If you prefer to order in person, we invite you to call or stop by the Box Office.
|Ticket Price||Internet Service Fee|
Phone Processing Fee
The City Opera House Box Office is just a phone call away. A $5.00 phone processing fee is assessed on a per-order basis regardless of the number of tickets or number of performances purchased. Some patrons find this preferable to the internet fees assessed.
The $5.00 per order fee helps offset the expense of providing a live service team 5 days a week.
What does City Opera House do with my contact information?
City Opera House collects contact information from all patrons to ensure the highest quality customer service and communication. We use this information to best serve our patrons:
Communicating to patrons about tickets, season brochures and new show announcements.
Fulfilling our credit card processor requirement that the street numbers and zip code of the credit card being used matches the billing address of that card for security purposes.
Communicating important information quickly regarding changes in an event purchase (e.g., cancellations, rescheduling, etc.).
City Opera House does not share customer information.