top of page
City Opera House exterior

Box Office

You can purchase tickets online 24/7 here on our website. If you'd like to purchase tickets in person or over the phone, please contact our box office!

Visit: 106 E. Front Street, Traverse City, MI  49684

Call: (231) 941-8082 ext. 201

Email: boxoffice@cityoperahouse.org

BOX OFFICE HOURS: Monday-Friday 10am-2pm.​

ADDITIONAL HOURS ON EVENT DAYS:

  • One hour prior to show time and 30 minutes after show starts.

  • Children Performances: 30 minutes prior to show time and 30 minutes after show starts.

Please visit, call, or email between 10am & 2pm on a weekday to talk with our box office, or leave us a message at your convenience, and we'll get back to you as soon as possible. Please allow 24 hours for response, and note that email and phone are not monitored after outside of regular hours.

Box Office & Ticket FAQ

Can't find the answer to your question? Check our Venue FAQ or reach out to the Box Office – we'll be happy to assist you.

Purchasing tickets

  • Please call the Box Office at (231) 941-8082 ext. 201.

     

    Whether you're planning a social outing with family and friends, entertaining corporate clients, hosting a fundraising event or coordinating a motor coach tour, the City Opera House staff will ensure that your group outing is a memorable one. The City Opera House staff will ensure your group outing is a memorable one. From the moment you pick up the phone to the final standing ovation, your experience at the City Opera House will be orchestrated to ensure a flawless experience. Plus, groups of 10 or more may save 10%.

  • With a mission to serve and a passion for the arts, many City Opera House events offer student/youth pricing. Please view the individual event pages to determine availability and pricing. Many of our events feature reduced tickets for students aged 5-18.

    ​

    Interested in bringing a group of students? Please call the Box Office at (231) 941-8082 ext. 201 and we’ll help seat you together and assist with ticketing.

  • When purchasing tickets from City Opera House, you may be limited to a specific number of tickets for each event. This limit is included on the event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices and reselling. Ticket limits vary depending on the event or the anticipated demand for the event.

  • Gift certificates are available by phone or at the Box Office. Gift certificates must be redeemed in person at the Box Office.

    Gift certificates are available in any denomination and may be redeemed toward any event held at City Opera House. Example: Platinum Series, Ovation Series, National Writers Series, or more! There is no handling fee or expiration date. Gift certificates can be mailed to the purchaser or gift recipient.

Refunds & Exchanges

  • In the event a performance is canceled or rescheduled, the Box Office notifies all ticket purchasers promptly by email or phone. Updates are also posted on Facebook

    ​

    To find more information or inquire about the status of event, ticket holders may call the Box Office at (231) 941-8082 ext. 201, Monday-Friday from 10am-2pm. In the event the Box Office is unattended, please leave a message.

    ​

    For canceled events that are not rescheduled, refunds will be issued to the patron who purchased the ticket/s, which may not be the actual ticket holder, and processed by the method of payment originally used. The ticket/s do not have to be returned in order for a refund to be processed. It is always best to keep the tickets until a refund is received. Your ticket is your receipt.

    ​

    For canceled events that are rescheduled, the ticket purchaser has the option of attending the event at the rescheduled date or receiving a refund by returning the tickets to the Box Office. Refunds are time sensitive. Final refund dates are communicated via email or letter. If you will attend the event at the rescheduled date, simply present your original tickets at the rescheduled date. If you would like a refund, contact the Box Office at (231) 941-8082 ext. 201 for instructions or mail your original tickets with an explanation and contact information to City Opera House Attn: Box Office 106 E. Front St, Traverse City, MI 49684.

  • All sales are final and non-refundable. Tickets may not be exchanged for a different event.

    ​

    In the event you have tickets to a show that has multiple performances and the performance for which you have tickets for has not passed, you may exchange them for the same event on a different date or time if seats are available and of equal value.

  • If your tickets are lost or stolen, please contact the City Opera House Box office by phone promptly. In most cases, a seat voucher may be issued for the seats originally purchased. For security purposes, we cannot mail seat vouchers or reissue printed tickets.

    ​

    In the event two parties present original tickets and vouchers in tandem at the event, the seat vouchers  will be honored. Seat vouchers override regular tickets.

Children & Accessibility

  • Everyone attending a City Opera House performance must have a ticket regardless of age, unless otherwise specified. To ensure optimum enjoyment for all patrons, we recommend that children under the age of 5 not attend the adult performances. Ushers may ask families with children who are noisy or disruptive to leave the theatre and continue watching on the lobby monitor. Children under 16 must be accompanied by an adult.

    ​

    Our family shows offer a great introduction to the performing arts, theater etiquette and more. These shows are often shorter and may include an educational component such as a “Talk Back” with the actors or study guide.

    ​

    When in doubt, please contact our Box Office for information that will allow you to make your own decision regarding age appropriateness.

  • Please contact the Box Office at the time of your ticket purchase if you require special seating such as accessible seats, companion seats, sign interpreters. We’ll do our best!

    ​

    We offer many accessibility services to ensure your experience at City Opera House is an enjoyable one. If you have any questions with the services listed below call us at (231) 941-8082.

    ​

    • Accessible seating and transfer seating at both price levels

    • “Sound Mate” assisting listening devices

    • Sign Language Interpretation Service available when requested a minimum of four weeks in advance

    • Patron elevator access to both levels of seating

    • Wheelchair on site if needed to assist

    • Accessible entrance through backstage to assist with lack of accessible parking in close proximity to venue’s public entrance, by advance arrangement.

Other Questions

  • Join the City Opera House eClub to receive early notice on new shows, special offers and advance ticket opportunities for the best seats before the general public. It is free to be a friend of City Opera House.

  • City Opera House strives to keep ticketing low and accessible. Our ticketing fees are based on industry standards and the cost to do business in today’s on-demand world.  We offer several ways to purchase tickets. Fees are assessed differently for each. Our dynamic purchase platform allows each patron to evaluate what is best for their needs. We are proud to offer a live, in-house Box Office team with deep industry knowledge and a commitment to customer service.

    ​

    Facility Fee

    A $3.00 facility fee is applied to each ticket.

    Unlike the face value, revenue generated by the facility fee directly funds building maintenance, general upkeep and improvements. Along with the facility fee, internet, phone, or group sales fees may be assessed.

    ​

    Internet Service Fees

    Internet service fees are assigned based on ticket price and help offset the cost of offering 24/7 ticketing services to a busy, mobile world. Fees are listed below by the coordinating ticket price. If you prefer to order in person, we invite you to call or stop by the Box Office.

    • Tickets from $0.00-$19.99: $2.50 Fee

    • Tickets from $20.00-$29.99: $3.50 Fee

    • Tickets from $30.00-$39.99: $4.50 Fee

    • Tickets from $40.00-$49.99: $5.50 Fee

    • Tickets from $50.00-$59.99: $6.50 Fee

    • Tickets $60.00+: $7.50

    ​

    Box Office Walk-Up Fees

    We love to serve our patrons in person. The service fee is waived on tickets purchased in person at the Box Office window. Please note, the facility fee is not waived.

  • City Opera House collects contact information from all patrons to ensure the highest quality customer service and communication. We use this information to best serve our patrons:

    ​

    1. Communicating to patrons about tickets, season brochures and new show announcements.

    2. Fulfilling our credit card processor requirement that the street numbers and zip code of the credit card being used matches the billing address of that card for security purposes.

    3. Communicating important information quickly regarding changes in an event purchase (e.g., cancellations, rescheduling, etc.).

    ​

    City Opera House does not share or sell customer information.

  • With so many high-profile and popular events coming to City Opera House, we have found more and more patrons are being exploited by unscrupulous ticket resellers. Often times our tickets are being marketed on secondary ticket websites before the operator of the website has even purchased tickets – and they are being sold at prices far above the price you will pay through our website.

    ​

    If you or your friends purchase tickets from another source, you:

    1. Might pay too much for your tickets.

    2. May have paid for invalid tickets.

    3. May not be able to get help from City Opera House’s ticketing staff if you have a problem, because there will be no in-house record of your transaction. We also cannot contact you if there is a change of performance time, traffic notices, or to provide any other special information.

    ​

    Recommendations to avoid being ensnared by unscrupulous ticket resellers:

    • Bookmark our website, CityOperaHouse.org for ticket and event information.

    • Sign up for our eClub to receive information directly from City Opera House.

    • Fraudulent websites may use our name, use a version or part of our name, or a misspelling of City Opera House in their web address, so it is important to note our actual site name.

    ​

    Be aware that we do NOT partner with any secondary ticketing company or reseller – if you see our tickets on sale on these resale sites, please check our site FIRST, or give us a call. You will frequently find tickets for sale (usually at a lower price) directly from us.

    ​

    Some sites will advertise our tickets for sale before they go on sale to the public. Be aware that these vendors have not purchased the tickets they are marketing – and you may pay an inflated price for premium seat locations and receive tickets that are very different than what you think you paid for.

    Beware of any seller who sends you a debit card to pick up tickets at will call – this is the sign of an unscrupulous sale.  The tickets you pick up at will call with that debit card are likely to be at a much lower value than you paid.

    If you think you have seen one of these fraudulent websites or if you have been duped by one of these ticket resellers, you can file a Consumer Complaint Form with the Attorney General.

    ​

    For more tips and information, please see the Michigan Attorney General’s Online Ticket Purchasing Alert.

    ​

    We urge you to protect yourself by purchasing directly from City Opera House Box Office, online at CityOperaHouse.org, or by phone at (231) 941-8082.

bottom of page